Leadership: Start vs Scale
I had a call with someone who manages a sizable team at a large company. They mentioned deploying to 5% of their users and seeing numbers in the millions. At that scale, it becomes a number. One naturally becomes accustomed to—and numb to—the scale of the impact. I recalled a few memories from my experience managing a team at a pre-PMF startup and realized how different it was. When you’re that early, it’s life and death. You pay attention to every 10 new users. You likely even reach out and speak to them. ...